Frequently Asked Questions
Here you’ll find answers to the most Frequently Asked Questions we receive. Please take a look at this section before contacting us directly. The answer to your question may actually be just a click away. Not seeing the question you need answered? Please submit your inquiry here Someone from our Support Team will contact you within 24 hours.
- To enter the setup screen, press the system Reset button.
- As soon as the system information screen appears, quickly press the [Delete] or [Down Arrow] key on the bumpbar or keyboard.
- Select [etHERNet] menu and enter the IP address / TCP port number accordingly.
- Then press [F10] or [Ctrl] key to save the parameters and exit setup.
- Power Off – Unit remain in power off state.
- Power On – Unit turns on power automatically. (Default setting)
- Last State – Last state before power loss.
To configure the desired option, enter BIOS setup, select menu [Chipset] -> [SouthBridge Configuration] -> [Restore on AC Power Loss].
- To install the OPOS driver, start the “Configure Microsoft OPOS Service Objects” program under RMS folder. Select “LineDisplay” for “Device type”.
- Click on “New” to create a new OPOS device name.
- Then click on “Configure” to set up display configuration. In setting up the configuration, “Device ID” should be set to “PD2000″.
- Set up the COM port name that the pole display is being connected.
- For USB displays, virtual COM port drivers must be installed before setting up the OPOS service object.
- Enter the assigned COM port name (for example, “COM5″) directly into the Port name text box in the OPOS display configuration.
- After setting up the OPOS service object, set up the Register to use the pole display device name you have just created.
First: Double click on My Computer and click on the Local “C” drive.
- There is a folder “LCI Line Display USB Driver” in the C: drive. Delete this folder.
- Run “Setup” on the CD and select the device name driver. Click “Install”. After install successful, click on exit.
- Invoke Device Manager and uninstall old driver. (Double click on the old driver in device manager, hit the driver tab on top, and then click “Uninstall”)
- After a few seconds, “New Hardware Found Wizard” should appear. Select “Install from a list or specific location”.
- Select “Don’t search, I will choose the driver to install”.
- Click on “Have Disk” and click on Browse. Browse to “C:\LCI Line Display USB Driver\Click to see the Win2000_XP”.
- Select “LD9.inf” file. Click “Open”, then click “OK” and then “Next”.
- Click “Continue Anyway”.
- When asked for driver file, click “Browse”, select the “LCILD.sys” file and click “Open”.
- Click OK to continue. Finally, click “Finish” to end.
- Check in Device Manager whether the driver appears under “Universal Serial Bus Controllers.”///.//lci usb line display”.
- Apply this USB port with your application software for your customer display. Choose usb as your port in QuickBooks POS and click save.
3. The USB virtual COM port driver assigned a COM port number higher than COM4 but the POS software only works with COM ports COM1 to COM4. Is there a solution?
To change the port number back to COM3 or COM4, the solution is to modify the Windows registry manually. As the registry is vital to Windows operation, only experienced users should work with the modifications. It is also recommended that a back up of the registry is performed before the modifications. Please also make sure that the removed device that had occupied the lower COM port number before should never be installed back to the system. Otherwise there will be a hardware conflict.
To modify the COM port number assigned for the pole display, search through the registry for the assigned number (for example, search for “COM5″ if the assigned port is COM5). When search stops at a certain key, check if it is related to the Logic Controls Line Display. If so, modify the key value to COM4. Continue search through the registry until all matched items are checked and modified. Note that the “Friendly Name” key cannot be modified. After modifications are done, restart the computer and tet pole display under COM4 to verify it’s operation.
- MSComm1.Comport=1 ‘sets port variable to COM1
- MSComm1.PortOpen=True ‘opens the port for communication
- MSComm1.Settings=”9600,N,8,1″ ‘sets the protocol to match the pole display
- MSComm1.Output=Chr$(31)+Chr$(17) ‘Reset & set normal display model
- MSComm1.Output=Chr$(67) ‘sends a sample character to the pole display
- MSComm1.PortOpen=False ‘closes the port
5. My pole display works fine under DOS, but I get strange or no characters when I run my program under Windows.
- a. Include MODE statement in your autoexec.bat file. It can be the last line of the file and should b written as “MODE COM1 96,N,8,1″. Your line may look different depending on your system configuration (the particular COM port being used or different baud rate).
- b. In Windows, choose “Programs” -> “Settings” -> “Control Panel”.
Click on “System” to bring up Device Manager.
Double click “Ports (COM and LPT)”
Double click the COM port that your pole display is hooked up to
Click on the “Resources” tab (write down the settings before you make any changes)
Uncheck the “Use Automatic Settings” box (close the dialog and try your pole display. If it doesn’t work, move to the next step)
- c. Change the “Basic Configuration” to different settings and try your pole display again.
DATA TO PERIPHERAL: hex 01, or decimal 01, or ASCII ^A
DATA TO DISPLAY: hex 21 23 02, or decimal 33 35 02, or ASCII !#^B
In the application software, a ‘Data to Peripheral’ command may be sent at start up of the software to switch to pass-thru mode. Then the printer printing routine can just send data to the port as usual. When displaying data on the pole display, add ‘Data to Display’ command to message as prefix and ‘Data to Peripheral’ command as suffix. That is add ’01′ before message and hex ’21′, ’23′, ’02′ at end of the message.
7. We are not having any success in passing data down to the ‘peripheral’ port of the PD3100 series pass-thru display. We do not have any problem getting data displayed on the PD3100 display itself. We have sent almost every conceivable string of hex based on examples we found. Do we need to set any jumpers on the PD3100?
To send data out to the peripheral attached to the display, first send a ‘Ctrl-A’ character (hex data 01). After this code, all data will pass through the display to the attached peripheral. To toggle data back to the display, send ‘!#Ctrl+B’ (hex data 21,23,02). After this code, all data will begin to display on the PD3000 again.
8. Why do I get the Logic Controls message, but do not see any data when it is sent from my application software?
9. Whenever I type a character and send it to my parallel pass-thru pole display, I get a ‘Write Fault Error’ message from DOS.
10. I’m using PD3200. The pole display responded to my first command and then it seems to be locked up and does not respond to any further commands.
Hexadecimal Decimal ASCII Comment
1F 31 ^_ Reset
class=”gray”>10 00 16 00 ^P ^@ Set cursor position to beginning of top line
Send up to 20 characters to be displayed on the top line
10 14 16 20 ^P ^T Set cursor position to beginning of bottom ?line
Send up to 20 characters to be displayed on the bottom line
- Choose ‘Start’ -> ‘Programs’ -> ‘Accessories’ -> ‘Communications’ -> Hyper Terminal. Click on HyperTrm.
- When Hyper Terminal is up and running, enter any name for the session, click OK.
- Set ‘Connect Using’ to ‘Direct to COM1’ (or COM2 whatever your case may be).
- Set the protocol to match your pole display (default: 9600 baud, no parity, 8 data bits, 1 stop bit). Click OK.
- Begin typing. All characters should be showing on the pole display.
- PD39xx – 5mm, 2 x 20 characters dot matrix VFD pole displays
- TD39xx – 5mm, 2 x 20 characters dot matrix VFD table displays
- PD69xx – 11.25mm, 2 x 20 characters dot matrix VFD pole displays
- LD99xx – 9.5mm, 2 x 20 characters dot matrix VFD pole displays
- LT99xx – 9.5mm, 2 x 20 characters dot matrix VFD table displays
14. I want to eliminate the video monitor display by replacing it with a customer pole display. I would like to do this with a double sided pole display instead of having 2 pole displays. Do you have double sided PD3000?
In Normal Display Mode (DC1), cursor moves to the other row and stays in same horizontal position. In Vertical Scroll Mode, cursor will move down if it is on the top line. If it is on the bottom line, the cursor will not move. Instead, the bottom line will be scrolled upward to the top line, leaving the bottom line empty.
In Normal Display Mode, the cursor will move one digit to the right and wrap around to the beginning of next line when reaching end of the line. In Vertical Scroll Mode, the cursor will move one digit to the right. When it reaches end of the bottom line, the whole line will be scrolled upward to the top line and cursor will move to beginning of the bottom line.
- PD3000 – Logic Controls command set
- PD3100 – Logic Controls command set with Pass-Thru feature
- PD3200 – Emulates Aedex command set
- PD3300 – Emulates Noritaki command set
- PD3400 – Emulates Epson D202 command set
- PD3500S – Emulates Ultimate PD1100XLT / PD220XLT command set (power up in standard mode)
- PD3500E – Emulates Ultimate PD1100XLT / PD220XLT command set (power up in enhanced mode)
- PD3900 – OPOS support
If this tet opened the drawer, go back to your application software and check the port settings for COMx, 9600 baud, no parity, 8 bit data and 1 stop bit, and drawer opening code is Ctrl+G (hex 07). You may need to refer to your software user manual or contact your software supplier for assistance.
Decimal: 07 / Hexadecimal: 07h / SCII Char: ^G (“Ctrl+G”)
b. Citizen: CBM1000 / IDP3210 & Epson: TM-U295 / TM-U200 / TM-L60II
Decimal: 27 112 48 55 121 / Hexadecimal: 1Bh 70h 30h 37h 79h / ASCII Char: ^[ (“Ctrl+[“) p 0 7 y
Note: Different POs software uses different methods for entering the codes. Some use 027 or \27 to enter decimal 27, some use 1BH, $1B, or &H1B to enter hexadecimal 1Bh. Some software use comma to separate entries, while some just use a blank space to separate entries. Refer to your POS software manual or call your software vendor tech support for the correct format.
5. The CR3002 opens through computer control at first trial but does not open the next time. What should I do?
6. I tested the CR3002 in DOS mode and it works beautifully. However, working with my POS software, it doesn't work. I could hear a light clicking sound from the drawer each time I try to open with the software but it just doesn't pop out. What is the problem?
This can be done by sending following Esc sequence to the printer:
Hex: 1B 07 0A 32 / ?Decimal: 27 7 10 50
Thus, the recommended opening code string would be:
Hex: 1B 07 0A 32 07 / Decimal: 27 7 10 50 07
8. The CR3000 drawer does not open through my Epson TM-U200 or Citizen CBM1000 receipt printer with the Ctrl+G command code.
ASCII: Esc p 0 7 y / ?Hex: 1B 70 30 37 79 / ?Decimal: 27 112 48 55 121
Enter the above Esc sequence into your POs software cash drawer configuration menu and try again.
The switch block on the left side should read from left to right: Up Down Down Up Down Down Up Down. This setting sets the baud rate to 9600 baud, no parity, 8 data bits, 1 stop bit, Security Code Only mode. The switch block on the right side should read: Down Down Down, Up Up Up Up Up. This setting sets the security code (cash drawer kick open code) to Ctrl+G (Hex 07).
The CR3001 comes with a serial interface cable to hook up your cash drawer directly to the computer’s serial port. If you are planning to use the cash drawer in a parallel interface configuration, you need to buy a parallel straight through cable since it is not supplied with the cash drawer.
The CR3002 comes with a serial DB25 to DB9 cable to connect your cash drawer to the computer via the COM port.
For CR3002, the drawer is able to work with baud rates from 150 BPS up to 19.2K BPS automatically. No setting is necessary.
If your cash drawer is hooked up with parallel interface, you also have the option to change the security code to any ONE of the 255 ASCII characters. Parallel connection does not have option to let ANY character to open the drawer.
The settings are done via dip switches inside the cash drawer.
Keyboards & Keypads:
2. I tried to program keys to the keyboard with my notebook computer but I get a “BAD E2RAM” error. What is the problem?
3. When I boot my computer with only my programmable keyboard attached, I get a keyboard error. What should I do?
With DOS version programming utilities, be sure the key you are programming is in Scan Code mode (F8). Move to the location you want to program, press F8. Then press ESC key followed by F1 key
With DOS version programming utilities. Be sure the key you are programming is in Scan Code mode (F8). Press ESC key followed by the ALT key and then the particular keys you would like to program. To deactivate the ALT function (simulate release of the ALT key) for entering following keys without the ALT function, a break code has to be inserted. Press ESC followed by the letter “f” and “0″, making the code “0f0″. Then press ESC followed by ALT key.
With DOS version programming utilities, be sure the key you are programming is in Scan Code mode (F8). Press ESC key followed by the CTRL key and then the particular keys you would like to program. To deactivate the CTRL function (simulate release of the CTRL key) for entering following keys without the CTRL function, a break code has to be inserted. Press ESC followed by the letter “f” and “0″, making the code “0f0″. Then press ESC followed by CTRL key.
- Left Windows Start key: [Win]
- Right Windows Start key: [RightWin]
- Right Windows Menu key: [Menu]
- With DOS version programming utilities, be sure that the key you are programming is in Scan Code mode (press F8).
- To program the Left Windows Start key, press ESC followed by the letter ‘e’ and ’0′, making the code ’0e0′. Then press ESC followed by the number ’5′ and ‘b’, making the code ’05b’.
- To program the Right Windows Start key, press ESC followed by the letter ‘e’ and ’0′, making the code ’0e0′. Then press ESC followed by the number ’5′ and ‘c’, making the code ’05c’.
- To program the Windows Menu key, press ESC followed by the letter ‘e’ and ’0′, making the code ’0e0′. Then press ESC followed by the number ’5′ and’d’, making the code ’05d’.
9. After I programmed a key stroke sequence, I tried it out in my application but it seems that some key strokes were missing or not correct in the output. What could be the problem?
In DOS utility, under scan code mode press ESC, then enter ‘f’ & ’0′. Next enter the key that break code is required. For example, to simulate pressing & releasing ‘F1′, enter the sequence: ‘ESC’, ‘F1′, ‘ESC’, ‘F’, ’0′, ‘ESC’, ‘F1′.
In Windows utility, enter ‘[0F0]‘ followed by code of the key. For example, to simulate pressing & releasing ‘F1′, enter the string: [F1][0F0][F1].
10. In attempting to program my KB5000/M keyboard, the right and left arrow keys do not work. How do I program them?
In DOS programming utilities, you need to program those keys in Scan Code mode (press F8) instead of ASCII mode. Press ESC key followed by the arrow key.
With DOS programming utilities, if you want to program the number pad section of a standard keyboard to your programmable keyboard, you must program the keys in Scan Code mode. If you program the keys in ASCII mode, the keys will only function as number keys. In Scan Code mode (F8), press ESC key and then the corresponding number pad key.